Introduction
Welcome to Divpesa. Your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you use our app. By using Divpesa, you agree to the terms of this Privacy Policy.
Information We Collect
- Personal Information: Information such as your name, email address, phone number, and other contact details.
- Sensitive Information: Information related to your financial transactions, payment details, and identification documents.
- Usage Data: Information about how you use the app, including your interactions, preferences, and activities within the app.
- Device Information: Data such as device type, operating system, unique device identifiers, IP address, and location data.
How We Use Your Information
We use the information we collect for the following purposes:
- To provide, maintain, and improve our services.
- To process your transactions and send related information, such as transaction confirmations and invoices.
- To communicate with you about updates, promotions, or any issues related to your use of the app.
- To detect, prevent, and address technical issues or security concerns.
- To comply with legal obligations and protect our legal rights.
Sharing Your Information
We do not sell or rent your personal information to third parties. However, we may share your information with:
- Service Providers: Third-party vendors who provide services on our behalf, such as payment processing, data analysis, email delivery, or customer support.
- Compliance with Laws: Government authorities or law enforcement if required by law or in response to legal requests.
Data Security
We take the security of your data seriously and implement industry-standard security measures to protect your information. However, no method of transmission over the internet or method of electronic storage is 100% secure. We cannot guarantee the absolute security of your information.
Data Retention and Deletion
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. You can request the deletion of your personal information by contacting us at [email protected].
Your Rights
Depending on your location, you may have certain rights under applicable privacy laws, including the right to access, update, or delete your personal information. To exercise these rights, please contact us at [email protected].
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website and within the app. You are advised to review this Privacy Policy periodically for any changes.
Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
- Email: [email protected]
- Address: Divpesa, View Park Towers, Utalii Lane, Nairobi, Kenya
Effective Date
This Privacy Policy is effective as of September 4, 2024.